If emailing this account for assistance, please specify whether you have been given an login account or if you received a secure package.
If you received a secure package, you should have been sent 2 emails, one with username/password and one with a link to click on. You have to click the link in the first email, then enter the username/password from the second email.
If you have an upload account, please provide the username you were given.
Please provide as much information as possible, including error messages when in communication with us so we can assist you better.
This email account can only assist with issues accessing our secure file transfer site, we cannot assist with uploads into other systems.
WARNING: Messages sent to this address may not be encrypted. Use Ad Hoc Transfer, a secure web form or other secure channel if your inquiry is sensitive.
